Purchase and Refund Policy

Cancellations and Refunds

All purchases of products and services from Emma Hogan (“Company”) are final and non-refundable, except at the sole discretion of the Company. All contracts and purchases are binding.

Product exchanges are permitted within 14 calendar days of purchase. After this period, no exchanges or returns will be accepted.

In the event that refunds are issued, they will be processed using the original payment method. Refunds may be subject to deductions for processing fees or shipping charges as applicable.

Application of Terms and Conditions

These Terms & Conditions ("T&Cs") govern your participation in the Light Witch Program ("Program") operated by Emma Hogan. By registering for the Program, you agree that these T&Cs prevail over any inconsistent terms elsewhere.

The contract between you and Emma Hogan (“Contract”) becomes effective once we confirm acceptance of your registration by email and continues until terminated in accordance with these T&Cs.

Ordering and Payment Process:

  • Online purchases involve adding the Program to your cart, proceeding to checkout, and completing payment as directed.

  • Payments via Square redirect you to Square’s secure website and back upon completion.

  • You will receive an email confirming receipt and acceptance of your order.

Please review and print these T&Cs for your records as they may be updated from time to time. Continued participation in the Program signifies acceptance of any updated T&Cs.

These T&Cs should be read alongside our Website Terms of Use, Privacy Policy, and Acceptable Use Policy, all available on our Site.

Program Delivery

The Program may be delivered via a combination of online sessions, telephone calls, one-on-one in-person sessions (“IPS”), or downloadable materials as detailed on the Site.

Dates and times of all sessions are subject to change with reasonable notice. We are not liable for any inconvenience caused by schedule changes.

In-Person Sessions (IPS)

  • Cancellations must be communicated at least 24 hours prior via email (info@emmahogan.ca) to be eligible for rescheduling.

  • Cancellations with less than 24 hours’ notice or no-shows may not be rescheduled or refunded.

  • Late arrivals may result in reduced session time; refunds will not be issued for shortened sessions.

  • Sessions may occur at third-party venues, and you agree to comply with their rules and policies. Failure to comply may result in removal without refund.

  • You are responsible for your personal belongings during IPS; we disclaim liability for loss, damage, or theft.

  • You agree to indemnify us from any claims arising from your actions at venues.

Telephone Sessions

  • Group calls start and end at scheduled times regardless of your join time.

  • Late arrivals to individual calls may shorten session length; refunds will not be provided for lost time.

Online Sessions and Access

  • Online content is hosted on secure third-party servers. While we take reasonable measures to ensure availability, we are not liable for outages, corruption, or data loss.

  • You must keep your login credentials confidential and notify us immediately of unauthorized account use.

  • You indemnify us against claims arising from unauthorized access or misuse of your account.

Products (Goods)

  • Product images are illustrative only. Delivery fees apply as detailed on the Site and are subject to change.

  • Delivery dates are estimates; delays due to events outside our control will be communicated with revised dates.

  • Risk of loss passes to you upon delivery. If delivery fails due to your unavailability, you must arrange redelivery at your expense.

  • Ownership transfers upon full payment including delivery charges.

Payment Terms

  • Pricing and payment options (full or installment) are specified at registration.

  • For installment payments, a deposit is due at registration, with subsequent payments invoiced monthly. Payments are due within 7 days of invoice date.

  • We accept payment methods as detailed on the Site, subject to change.

  • Late payments may incur interest at 2% above HSBC’s base rate and/or suspension of Program access until payment is made.

  • Prices exclude applicable taxes (GST, VAT, sales tax) which will be added as required.

  • You bear all costs related to travel, accommodation, and other expenses connected to Program participation.

  • Payments are non-refundable except as outlined in “Our Obligations.”

Our Obligations and Warranties

  • We warrant that the Program materials are of satisfactory quality and fit for their intended purpose.

  • We make no guarantee of specific results, as outcomes depend on factors beyond our control.

  • We strive for accuracy in information but disclaim liability for outdated or inaccurate content.

  • Confidential information you provide will be protected, except as required by law or to prevent harm.

  • Your personal data will be processed per our Privacy Policy and applicable data protection laws.

Intellectual Property

  • We own or license all intellectual property related to the Program content.

  • You receive a limited, non-transferable license to use Program content solely for personal use during the Program.

  • Copying, sharing, selling, or recording Program materials without written permission is prohibited.

  • We may record Program sessions and use your image or voice for promotional purposes without additional consent.

  • Selling or promoting products/services to other participants during the Program is prohibited without prior written consent.

  • Intellectual property provisions survive Contract termination.

Term and Termination

  • The Contract lasts until the Program ends unless terminated earlier by either party for cause.

  • Either party may terminate immediately for serious breach, insolvency, fraud, or conduct damaging to reputation.

  • Upon termination, you remain liable for all unpaid fees, including remaining installments.

  • Termination does not affect accrued rights or remedies.

  • Provisions intended to survive termination remain in effect.

Liability

  • We are not liable for death or personal injury caused by negligence, fraud, or legally non-excludable liability.

  • We exclude liability for indirect, consequential, special, or economic losses including lost profits, goodwill, or data corruption.

  • Our maximum liability is limited to the amount paid by you for the Program.

  • We are not liable for delays or changes in Program content, location, dates, or facilitators.

  • Liability provisions survive termination.

General

  • You warrant you are legally competent, at least 18 years old, and provide accurate information.

  • Communication will primarily be electronic; this complies with legal requirements.

  • We may update these T&Cs with notice by email; continued participation constitutes acceptance.

  • The Contract is personal and non-transferable by you. We may assign rights freely.

  • Failure to enforce any term does not waive rights.

  • If any provision is unenforceable, the rest remain valid.

  • No third-party rights arise from the Contract.

  • Governing law: Canadian law; exclusive jurisdiction: Canadian courts.

  • Gender-neutral interpretation applies.

Changes to This Policy

We may update this Purchase and Refund Policy as necessary. Changes will be posted here with the revision date.

Last Modified: August 8, 2025

Contact Us

Questions or concerns regarding this Policy may be addressed to:

Website: https://www.emmahogan.ca
Email: info@emmahogan.ca